Refund policy

REFUND, RETURN & CANCELLATION POLICY

Last updated: 24 October 2026
Wild Bear Tools is operated by ClickCraft Ventures, Verona, Italy.
All enquiries: support@clickcraftventures.net

─────────────────────────────────────────────
1. 30-DAY MONEY-BACK GUARANTEE
─────────────────────────────────────────────
You have 30 days from the date your order is delivered to request a
refund for any reason.

The tool does not need to be unused. We would rather you put it on a
real job than leave it in the case. Ordinary marks from genuine use
will not void your refund.

To start a return, email support@clickcraftventures.net with:
  • Your order number
  • Whether the item is faulty or you have changed your mind
  • A photo, if something has failed

Do not post an item back before we reply. Returns sent without a
return authorisation and address from us cannot be traced to your
order and cannot be refunded.

─────────────────────────────────────────────
2. WHAT WE CAN AND CANNOT ACCEPT
─────────────────────────────────────────────
We accept returns for:
  • Change of mind within 30 days of delivery
  • Faulty, damaged or defective tools
  • Wrong item received
  • Item never arrived (see section 7)

We cannot accept returns for:
  • Requests made more than 30 days after delivery
  • Items damaged by misuse, including use with a pipe or cheater bar
    on the handle, use with impact or power tools, hammering on the
    tool, or loading it beyond the stated torque rating
  • Items modified, ground, drilled, re-hardened or altered
  • Items lost after we delivered to the address you supplied

─────────────────────────────────────────────
3. WHO PAYS RETURN POSTAGE
─────────────────────────────────────────────
WE PAY when the item is faulty, damaged in transit, or not the item
you ordered. We will send a prepaid label or reimburse your postage
against a receipt.

YOU PAY when you have simply changed your mind. We recommend a
tracked service — we cannot refund a parcel that does not arrive.

We never charge a restocking fee.

─────────────────────────────────────────────
4. HOW REFUNDS ARE PAID
─────────────────────────────────────────────
Refunds are issued to the original payment method only. We cannot
refund to a different card, account or person.

  • We process the refund within 2 business days of the return
    arriving, or of approving a photo-only claim
  • Your bank or card issuer then takes 3 to 10 business days to post
    it to your statement
  • Original shipping charges are refunded in full on faulty or
    incorrect items. On a change of mind, any shipping you paid is
    refunded in line with the statutory rules in section 6

If 10 business days pass after our confirmation email and you still
see nothing, email us with your order number and we will send proof
of refund for your bank.

─────────────────────────────────────────────
5. LIFETIME REPLACEMENT — SCOPE
─────────────────────────────────────────────
Our replacement promise is separate from the 30-day refund window and
has no expiry date. It is a promise about the tool, not a warranty
against any loss, injury or cost arising from a failure.

COVERED, for as long as you own the tool:
  • The jaw, the adjusting mechanism, the drive or the handle failing
    during normal hand use within the stated torque rating
  • Manufacturing and material defects

NOT COVERED:
  • Use with a pipe, bar or any handle extension not supplied by us
  • Use with impact wrenches, drills, air tools or any powered driver
  • Hammering or striking the tool
  • Loads above the stated torque rating
  • Surface wear, scratches, coating marks and discolouration
  • Rust from storage in damp conditions
  • Commercial, industrial or production-line use
  • Tools bought from anyone other than getwildbeartools.com

To claim, email support@clickcraftventures.net with your order number
and a photo of the failure. Approved claims are replaced free,
shipping included. We may ask for the tool back before replacing it.
Where a replacement is unavailable we will refund the purchase price.

─────────────────────────────────────────────
6. YOUR STATUTORY RIGHTS — EU, EEA & UK
─────────────────────────────────────────────
Nothing in this policy reduces the rights you have by law. Where our
terms and the law differ, the law wins.

RIGHT OF WITHDRAWAL — 14 DAYS
If you are a consumer in the EU, EEA or UK you may withdraw from the
contract within 14 days of receiving the goods, without giving any
reason. Tell us by any clear statement — email is enough — or use the
model form in section 9.

  • Send the goods back within 14 days of telling us
  • We refund within 14 days of receiving the goods back, or of proof
    that you sent them
  • We refund the price plus the cost of standard outbound delivery
  • You pay the cost of returning the goods
  • We may reduce the refund for handling beyond what is needed to
    examine the goods

Our 30-day guarantee in section 1 is more generous than this and
applies in addition to it.

LEGAL GUARANTEE OF CONFORMITY — 2 YEARS
Under EU Directive 2019/771 and, in the UK, the Consumer Rights Act
2015, goods must match their description and be fit for purpose. If
they are not, you are entitled to repair, replacement, a price
reduction or a refund. In the EU this right lasts two years from
delivery. This is free of charge and separate from anything we offer
voluntarily.

Italian consumers may also use the ODR platform at
ec.europa.eu/consumers/odr

─────────────────────────────────────────────
7. ORDER CANCELLATION
─────────────────────────────────────────────
BEFORE DISPATCH — we cancel and refund in full. We usually dispatch
within 24 hours on business days, so email as soon as you can and put
CANCEL plus your order number in the subject line.

AFTER DISPATCH — we cannot recall a parcel in transit. Refuse delivery
or accept it and return it under section 1.

CANCELLED BY US — we may cancel and refund in full if an item is out
of stock, if the price was listed in error, if we cannot ship to your
address, or if we believe the order is fraudulent. You will be told by
email the same day.

─────────────────────────────────────────────
8. LOST, DELAYED AND DAMAGED PARCELS
─────────────────────────────────────────────
NOT ARRIVED: if tracking has not updated for 10 business days, email
us and we will open a carrier investigation. If the parcel is
confirmed lost we replace or refund — your choice.

DAMAGED IN TRANSIT: photograph the outer packaging and the tool within
48 hours of delivery and email us. We replace at no cost.

WRONG ADDRESS: if a parcel is returned because the address you gave
was incomplete or wrong, we refund the item price less the actual
shipping cost incurred, or re-ship once you pay postage again.

CUSTOMS: we cannot refund import duties or taxes charged by your
country, and an order abandoned at customs is not refundable.

─────────────────────────────────────────────
9. MODEL WITHDRAWAL FORM (EU / UK)
─────────────────────────────────────────────
Complete and return this form only if you wish to withdraw from the
contract. You are not obliged to use it.

  To: ClickCraft Ventures, support@clickcraftventures.net

  I hereby give notice that I withdraw from my contract of sale of
  the following goods:

  Ordered on / received on: ______________________
  Order number: __________________________________
  Name: __________________________________________
  Address: _______________________________________
  Signature (only if sent on paper): _____________
  Date: __________________________________________

─────────────────────────────────────────────
10. CONTACT
─────────────────────────────────────────────
ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net
Replies within 1–2 business days, Monday to Friday