Contact information
CONTACT US
We are a small team. One inbox, answered by a person who can actually
sort your problem out.
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EMAIL
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support@clickcraftventures.net
Replies within 1–2 business days, Monday to Friday, 09:00–18:00 CET.
Messages sent at the weekend are answered on Monday.
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WHAT TO INCLUDE
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Give us these and we can usually resolve it in one reply:
• Your order number (format #1234, in your confirmation email)
• The email address you used at checkout
• A photo, if something arrived damaged or has failed
• One line on what you need — refund, replacement, or an answer
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PUT THIS IN THE SUBJECT LINE
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CANCEL #1234 Cancel an order (before dispatch)
TRACKING #1234 Tracking not updating
DAMAGED #1234 Arrived damaged — attach photos
WARRANTY #1234 Lifetime replacement claim
RETURN #1234 Start a return or refund
QUESTION Pre-purchase question — no order yet
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BEFORE YOU EMAIL
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These answer most messages we get:
Track your order getwildbeartools.com/pages/track-order
Specifications getwildbeartools.com/pages/specifications
Safety guide getwildbeartools.com/pages/safety
FAQ getwildbeartools.com/pages/faq
Returns & refunds getwildbeartools.com/policies/refund-policy
Shipping times getwildbeartools.com/policies/shipping-policy
Tracking has not moved for a few days? That is normal while a parcel
crosses a border. Email us if nothing has changed for 10 business days
and we will open a carrier investigation.
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BUSINESS DETAILS
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ClickCraft Ventures
Verona, Italy
support@clickcraftventures.net
We trade online only. We have no retail counter and no walk-in
address, so please do not send a return to any address you find
online — email us first and we will give you the correct return
address.
VAT / company registration number: [ADD YOURS]
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EU RESPONSIBLE PERSON (GPSR)
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Required for sales to consumers in the European Union under
Regulation (EU) 2023/988:
[FULL LEGAL NAME]
[STREET ADDRESS]
[POSTCODE, CITY, EU MEMBER STATE]
[EMAIL ADDRESS]
[Fill these from your product's documentation before launch and delete
this note.]
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A SAFETY NOTE
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We can tell you what our tool is rated for and how to use it safely.
We cannot tell you whether a specific repair on your vehicle or
machine is safe to attempt — we cannot see the job.
For anything safety-critical — brakes, steering, suspension, gas or
electrical work — use a qualified person and a calibrated torque
wrench. We would rather lose a sale than have you hurt.